Privacy Policy

Introduction

Welcome to Presco Delivery! We appreciate your decision to be part of our community. Presco Delivery ("Presco Delivery," "we," "us," or "our") values your privacy and is committed to safeguarding your personal data. If you have any questions or concerns regarding this privacy policy or how we handle your personal information, please contact us at dataregulation@prescodelivery.com. When you visit our website, use our mobile app, engage with us on social media, or use any of our services, you entrust us with your personal information. We take that trust seriously and are dedicated to protecting your privacy. This privacy policy explains what information we collect, how we use it, and the rights you have regarding your personal data. We encourage you to review this policy carefully to understand how your information is handled. If you disagree with any part of this policy, we recommend discontinuing your use of our website, mobile apps, or services. This policy applies to all personal information collected through our website, mobile applications, social media platforms, and any other related services, including parcel delivery, logistics, marketing, and events (collectively referred to as the “Services” in this document).By reading this policy, you will be better informed about how we manage and protect your data while you use Presco Delivery’s Services.

Table of Contents

What information do we gather?
We collect personal information that you provide to us, such as your name, address, contact details, passwords and security data, payment information, and social media login credentials. We collect personal information that you voluntarily provide when you register for the Services or Apps, express an interest in receiving information about us or our products and services, participate in activities on the Services or Apps (such as posting messages in our online forums or entering competitions, contests, or giveaways), or otherwise contact us.
We collect personal information that you provide to us, such as your name, address, contact details, passwords and security data, payment information, and social media login credentials. We collect personal information that you voluntarily provide when you register for the Services or Apps, express an interest in receiving information about us or our products and services, participate in activities on the Services or Apps (such as posting messages in our online forums or entering competitions, contests, or giveaways), or otherwise contact us.
The personal information we collect depends on the context of your interactions with us and the Services or Apps, the choices you make, and the products and features you use. The personal information we collect can include the following:
Name and Contact Data
We collect your first and last name, email address, postal address, phone number, and other similar contact details
Credentials
We collect passwords, password hints, and similar security information used for authentication and account access.
Social Media Login Data
We offer you the option to register using your social media account details, such as your Facebook, Twitter, or other social media accounts. If you choose to register this way, we will collect the information described in the section titled "How Do We Handle Your Social Logins" below. All personal information you provide must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In short: Some information—such as your IP address, browser, and device characteristics- is collected automatically when you visit our Services or Apps.
We automatically collect certain information when you visit, use, or navigate the Services or Apps. This information does not reveal your specific identity (like your name or contact details) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services or Apps, and other technical details. This information is primarily used to maintain the security and functionality of our Services or Apps and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
Information collected through our Apps
We may collect information regarding your geo-location, mobile device, push notifications, and Facebook permissions when you use our Apps.
If you use our Apps, we may also collect the following information:
Geo-Location Information
We may request access to track location-based information from your mobile device, either continuously or while you are using the mobile application, to provide location-based services. If you wish to change our access or permissions, you can do so in your device's settings.
Mobile Device Data
We may automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version details, and IP address.
Push Notifications
We may request to send you push notifications related to your account or the mobile application. If you prefer not to receive these types of communications, you can disable them in your device's settings.
Facebook Permissions
By default, we access your basic Facebook account information, including your name, email, gender, birthday, current city, and profile picture URL, as well as other information you choose to make public. We may also request access to additional permissions related to your accounts- such as friends, check-ins, and likes- which you can choose to grant or deny individually. For more information about Facebook permissions, refer to the Facebook Permissions Reference page.
Information collected from other sources
We may collect limited data from public databases, marketing partners, social media platforms, and other sources.
We may obtain information about you from other sources, including public databases, joint marketing partners, social media platforms (such as Facebook), and other third parties. Examples of the information we receive from these sources include: social media profile details (your name, gender, birthday, email, current city, state and country, user ID numbers for your contacts, profile picture URL, and any other information you’ve chosen to make public); marketing leads, search results, and links (including paid listings, such as sponsored links).
We will inform you of the source and type of any personal information we collect about you within a reasonable timeframe after obtaining the data, but no later than one month after collection.
Information collected from other sources
We may collect limited data from public databases, marketing partners, social media platforms, and other sources.
We may obtain information about you from other sources, including public databases, joint marketing partners, social media platforms (such as Facebook), and other third parties. Examples of the information we receive from these sources include: social media profile details (your name, gender, birthday, email, current city, state and country, user ID numbers for your contacts, profile picture URL, and any other information you’ve chosen to make public); marketing leads, search results, and links (including paid listings, such as sponsored links).
We will inform you of the source and type of any personal information we collect about you within a reasonable timeframe after obtaining the data, but no later than one month after collection.
Payment processing
Payment processing is provided by the payment platform makecommerce.lv, therefore our company transfers personal data necessary for payment processing to the platform owner, Maksekeskus AS.

How do we use your information?

We process your information based on our legitimate business interests, to perform a contract with you, to comply with our legal obligations, and/or with your consent. We use personal information collected through our Services or Apps for a variety of business purposes, as described below. We process your personal information for these purposes based on our legitimate business interests, to enter into or perform a contract with you, with your consent, and/or to comply with our legal obligations. We set out the specific processing grounds we rely on for each of the purposes listed below.
We use the information we collect in the following ways:
To facilitate account creation and login process
If you choose to link your account to a third-party account (such as a Google or Facebook account), we use the information you consented for us to obtain from those third parties to facilitate account creation and login process to fulfill the agreement. For more information, see the section "HOW WE PROCESS YOUR SOCIAL MEDIA LOGINS".
To send you marketing and promotional communications
We and/or our third-party marketing partners may use the personal information you provide for marketing purposes if it is consistent with your marketing preferences. You may opt out of receiving marketing emails from us at any time (see the "WHAT RIGHTS DO YOU HAVE" section).
To send you administrative information
We may use your personal information to send you information about products, services, and new features and/or changes to our terms, conditions, and policies.
To fulfill and manage your orders
We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services or Apps.
To provide you with targeted advertising
We may use your information to develop and display content and advertising (and work with third parties to do so) tailored to your interests and/or location, and to measure its effectiveness.
To run sweepstakes and contests
We may use your information to run sweepstakes and contests when you choose to enter contests.
To request feedback
We may use your information to request feedback and to contact you about your use of our Services or Apps.
To protect our Services
We may use your information to ensure the security and protection of our Services or Apps (for example, for fraud prevention and monitoring).
To enable user-to-user communication
We may use your information to enable user-to-user communication with each users consent.
To enforce
our terms, conditions and policies For Business Purposes, Legal Reasons and Contract Enforcement.
To respond to legal requests and prevent harm
If we receive a subpoena or other legal request, we may need to review the data we hold to determine how to respond.
To manage user accounts
We may use your information to manage our accounts and ensure their operation.
To provide user services
We may use your information to provide the services you have requested.
To respond to user questions/provide user support
We may use your information to respond to your questions and resolve potential issues that may arise when using our Services.
For other business purposes
We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our advertising campaigns, and evaluating and improving our Services or Apps, products, marketing, and your experience. We may use and store this information in an aggregated and anonymized form so that it is not associated with individual users and does not include personal information. We will not use personally identifiable information without your consent.

With whom do we share your information, and for what reasons?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share data based on the following legal basis:
Consent:
We may process your data if you have given us specific consent to use your personal information for a specific purpose.
Legitimate Interests:
We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract:
Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
Legal Obligations:
We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests:
We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following situations:
Vendors, Consultants, and Other Third-Party Service Providers
We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the Services or Apps, which will enable them to collect data about how you interact with the Services or Apps over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organization apart from us. They will hold it securely and retain it for the period we instruct.Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
We only share information with the following third parties. We only share and disclose your information with the following third parties. We have categorized each party so that you may easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact us.
Allow Users to Connect to their Third-Party Accounts
Facebook account and Google account
Retargeting Platforms Facebook
Custom Audience, Facebook Remarketing, Google Ads Remarketing, Google Analytics Remarketing, and LinkedIn Website Retargeting
Social Media Sharing and Advertising
Facebook advertising and LinkedIn advertising
User Account Registration and Authentication
Facebook Login and Google Sign-In
User Commenting and Forums
Facebook Comments and Google Tag Manager
Web and Mobile Analytics
Google Analytics, Google Ads, Google Tag Manager, Facebook Ads conversion tracking, Facebook Analytics, and Hotjar
Website Hosting
WordPress.com and WPEngine
Website Performance Monitoring
Web Performance
Website Testing
Google Website Optimizer

How long do we retain your personal information?

We keep your information
for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than the period of time in which users have an account with us. When we have no ongoing legitimate business need to process your personal information, we will either delete it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

What measures do we take to protect your personal information?

We take information security very seriously and maintain reasonable administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use. Exceptionally, if any Personal Information is present on the package or letter, it may be visible to unauthorized individuals.
Application, data, infrastructure and network security are our key focus areas where data security practices are enforced. We also adhere to international standard certifications to complement the enforced practices. Considering "Right to Privacy" as a fundamental right of an individual, we have adopted various measures to protect privacy.
Our information security policies and our technical, operational and physical security measures conform to the ISO 27001 standard. Further, you play an important role in keeping your personal information secure. You should not share your user name, OTP, or other security information for your account with anyone.

Do we collect information from minors?

Our Services are not intended for individuals under the age of 18, and we do not specifically cater to or provide content aimed at children. If you are under 18, you are only permitted to use our website and Services with the supervision of a parent or legal guardian. However, if you have accessed our website or used our Services, your information may be collected and stored in accordance with this Privacy Policy.

What rights do you have regarding your personal information?

You may review, change, or terminate your account at any time. If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can: Log into your account settings and update your user account.Contact us using the contact information provided.Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
Cookies and similar technologies:
Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services or Apps. To opt-out of interest-based advertising by advertisers on our Services or Apps visit http://www.aboutads.info/choices/.
Opting out of email marketing:
You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account. To otherwise opt-out, you may:
Contact us using the contact information provided.
Access your account settings and update preferences.

Do we make updates to this policy?

Yes, we will update this policy as necessary to stay compliant with relevant laws. We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

Contact Us

At Presco Delivery, we have a dedicated Privacy Officer to address any concerns or questions you might have about the use of your data or generally in relation to this Privacy Policy. You can always reach out to us at dataregulation@prescodelivery.com with your grievances or questions. You can exercise your rights in accordance with the applicable data protection law. Please note that dataregulation@prescodelivery.com is solely for any concerns you might have in relation to this Privacy Policy or the use of your data by Presco Delivery. THIS IS NOT A CUSTOMER SUPPORT EMAIL and any queries related to your packages, etc., will not be responded to through this ID. For any customer complaints or queries, please reach out to our Customer Support Desk through our website at https://www.presco.com/support.
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